Introduction
Located in Taiwan’s central city, Taichung Station is a crucial transit hub for the entire island. Linking north and south Taiwan and handling over fifty thousand rail travelers per day, Taichung Station is an important junction for locals, tourists, and international business people. As Taiwan’s integration into the international AI economy continues at a rapid pace, Taiwan Rail endeavors to equip its stations with modern technologies that will ensure passengers from every corner of the world can easily purchase tickets and enjoy smooth travel on Taiwan’s railways. To this end, Taiwan Rail has partnered with forward-thinking vendors AUO and Yenrich to augment the travel experience with the best tech Taiwan has to offer.
- AI-Powered Two-Way Translation
- Instant Speech-to-Text Transcription
- Real-Time Travel Information Broadcasts
- Energy-Efficient Display Solutions
- User-Friendly Interfaces
Challenge
As international business in Taiwan continues to boom, Taichung Station has been looking for ways to make ticket purchase and station navigation more convenient for travelers who don’t speak the local language. To achieve these goals, they began investigating future-facing technological solutions such as AI Smart Translation and Smart Interactive Displays, which would facilitate a better travel experience for all visitors while also relieving the growing burden on railway staff. The search for vendors to help implement these solutions was vast, with operators at Taichung Station considering many options before selecting the ideal one.
Solution
For this project, operators at Taichung Station chose to work with AUO and its subsidiary, Yenrich. These companies were chosen for their vast experience with interactive display solutions, as well as their innovative integration of AI-assisted translation and information-delivery technologies.
AI-Powered Instant Smart Translation
AUO’s Micro LED Transparent Display with AI Smart Translation is helping staff at Taichung Station better serve the needs of international customers. Supporting Mandarin, English, Japanese, Korean, Thai, Indonesian, and Vietnamese languages, this smart display facilitates smooth communication with foreign travelers, making it easier for them to purchase tickets and inquire about station information. By providing instant speech-to-text transcription and two-way language translation, AUO’s Micro LED Transparent Display with AI Smart Translation builds a bridge between staff and customers that enhances the travel experience for everyone.
Smart Interactive Announcements
Yenrich’s Mini LED Smart Interactive Display is a powerful tool that provides travelers with all the information they need to navigate Taichung Station and the Taiwan Railway transportation network. The interactive display features a friendly AI-powered helper who announces train schedules and shares other real-time travel information. Installed near Taichung Station’s ticket counters, Yenrich’s Mini LED Smart Interactive Display’s cheerful AI agent ensures everything that travelers need is just a touch away.
Energy-Efficient Solutions
As AI-assisted technology continues to proliferate, businesses are becoming more conscious about energy costs. Because of this, AUO and Yenrich have increased their focus on providing energy-efficient display solutions. The Yenrich 81.5-inch Ultra-Low Power Mini LED Smart Interactive display delivers a complete interactive experience while using minimal energy, making it the perfect choice for lively transportation hubs like Taichung Station.
Result
As AUO continues to dive into vertical markets, it is making use of synergy with its many partners and subsidiaries to best satisfy the needs of each customer. Working together with Yenrich, AUO has delivered practical solutions to Taichung Station that are making the travel experience smoother and more enriching for everyone. Station staff appreciate the convenience and communication assistance provided by real-time smart translation, while travelers enjoy being able to access all pertinent information from the Mini LED Smart Interactive Displays. Bolstered by this initial success, AUO and Yenrich plan to work with more transportation hubs to bring similar benefits to travelers everywhere.
